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The HGA Corporation is one of the most profitable finance companies in the nation.
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Recognize, document, and alert the management team of trends in customer calls.Document all call information according to standard operating procedures.
#CALLCENTER EXECUTIVE SOFTWARE#
#CALLCENTER EXECUTIVE PROFESSIONAL#
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers.